What Are Your Shipping Policies?
Call Before Delivery
All orders requesting a call before delivery are subject to a $30.00 charge.
Substitutions
We reserve the right to substitute an 'as like' item, if necessary.
Freight
All merchandise is F.O.B. warehouse/origin, prepay and add and will be shipped upon receipt of full payment unless otherwise agreed upon. Please furnish shipping and routing instructions with each order. If not such instructions are received we have the option to ship accordance with what we judge to be the best possible way. All orders are shipped dock to dock, weekdays during normal business hours unless specified. Additional services such as lift-gate, inside delivery, re-routing, re-delivery, or other requests are subject to an additional fee at the customer's expense.
Transport Claims
Capital City Restaurant Supply is not responsible for damages or loss incurred in transit. All furniture shipped at purchaser's own risk after it has been inspected and securely packed. Before accepting merchandise from the carrier, inspect cartons for visible signs of damage and note any loss or damage on the delivery receipt. If there is loss or damage, make an immediate claim with the delivery carrier. In case damage is concealed and not determined until furniture is unpacked, keep the packing slip and notify the carrier immediately for an inspection. All claims of damage from transport should be filed directly to the carrier by the customer within 24 hours of receiving. Failure to indicate damages incurred by freight may result in a loss for claim. By signing the delivery receipt or bill of lading, the customer acknowledges the order was received in good condition.
